Safety FAQs

What is Blacklane doing to help chauffeurs and guests stay safe?

Written by Jared G
Updated this week

What happens if a chauffeur or Blacklane employee is directly affected or tested positive for coronavirus (COVID-19)?

Written by Jared G
Updated this week

Am I supposed to wear a face mask during the ride?

Written by Jared G
Updated this week

Are there partition screens in the cars?

Written by Jared G
Updated this week

What if I test positive for COVID-19?

Written by Jared G
Updated this week

Can I still use Blacklane globally?

Written by Jared G
Updated this week

What is the cancellation policy?

Written by Jared G
Updated this week

What will happen if I am delayed due to long queues at the airport?

Written by Jared G
Updated this week

Can chauffeurs assist guests with luggage and other personal effects?

Written by Jared G
Updated this week

Does Blacklane offer intercity rides?

Written by Jared G
Updated this week

Does Blacklane offer long distance rides?

Written by Jared G
Updated this week

Can I schedule a stop along the way of a city-to-city ride to pick up another passenger?

Written by Jared G
Updated this week

Are hourly bookings still available?

Written by Jared G
Updated this week

I still have questions, who should I contact?

Written by Jared G
Updated over a week ago