Safety FAQs

What is Blacklane doing to help chauffeurs and guests stay safe?

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Written by Jared G
Updated over a week ago

What happens if a chauffeur or Blacklane employee is directly affected or tested positive for coronavirus (COVID-19)?

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Written by Jared G
Updated over a week ago

Am I supposed to wear a face mask during the ride?

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Written by Jared G
Updated over a week ago

Are there partition screens in the cars?

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Written by Jared G
Updated over a week ago

What if I test positive for COVID-19?

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Written by Jared G
Updated over a week ago

Can I still use Blacklane globally?

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Written by Jared G
Updated over a week ago

What is the cancellation policy?

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Written by Jared G
Updated over a week ago

What will happen if I am delayed due to long queues at the airport?

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Written by Jared G
Updated over a week ago

Can chauffeurs assist guests with luggage and other personal effects?

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Written by Jared G
Updated over a week ago

Does Blacklane offer intercity rides?

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Written by Jared G
Updated over a week ago

Does Blacklane offer long distance rides?

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Written by Jared G
Updated over a week ago

Are hourly bookings still available?

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Written by Jared G
Updated over a week ago

I still have questions, who should I contact?

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Written by Jared G
Updated over a week ago