Are you traveling domestically or internationally? If you will go through immigration and customs, wait times can vary depending on the origin of travel. For example, airport line wait times are longer in the U.S. than the U.K. Whether you are traveling with hand luggage or checked baggage can also make a difference. For international flyers, we recommend one hour of buffer time between the flight arrival and your pickup time.
To accommodate unexpected delays, all airport pickups come with an hour of complimentary wait time. Plus, if you provide your flight or train details when booking we will track your arrival time and adjust your pickup time accordingly where possible. If there is a very long delay and the chauffeur is unable to wait, we will contact you to work out an alternative solution.