# Blacklane Help Center

> How can we help you?

## English

### Getting started

- [What cities does Blacklane operate in?](https://help.blacklane.com/en/articles/2686909-what-cities-does-blacklane-operate-in.md)
- [How do I create a Blacklane account?](https://help.blacklane.com/en/articles/7041447-how-do-i-create-a-blacklane-account.md)
- [Which ride type is right for me?](https://help.blacklane.com/en/articles/8059736-which-ride-type-is-right-for-me.md)
- [Does Blacklane offer city to city rides?](https://help.blacklane.com/en/articles/4803049-does-blacklane-offer-city-to-city-rides.md)
- [Does Blacklane offer long distance rides?](https://help.blacklane.com/en/articles/4803050-does-blacklane-offer-long-distance-rides.md)
- [How many guests can you transport?](https://help.blacklane.com/en/articles/3080384-how-many-guests-can-you-transport.md): The passenger capacity depends on the vehicle type.
- [How long will the chauffeur wait for me?](https://help.blacklane.com/en/articles/2687013-how-long-will-the-chauffeur-wait-for-me.md)
- [What if my flight or train is delayed?](https://help.blacklane.com/en/articles/2686957-what-if-my-flight-or-train-is-delayed.md)
- [What vehicles does Blacklane use?](https://help.blacklane.com/en/articles/2686914-what-vehicles-does-blacklane-use.md)
- [What kind of training do Blacklane chauffeurs undergo?](https://help.blacklane.com/en/articles/2686934-what-kind-of-training-do-blacklane-chauffeurs-undergo.md)
- [How far in advance can I book a ride?](https://help.blacklane.com/en/articles/2687015-how-far-in-advance-can-i-book-a-ride.md)
- [How do I get a quote?](https://help.blacklane.com/en/articles/8559919-how-do-i-get-a-quote.md)
- [Does Blacklane offer round trip bookings?](https://help.blacklane.com/en/articles/8070374-does-blacklane-offer-round-trip-bookings.md)
- [What happens if I want to book a vehicle for more than 5 guests?](https://help.blacklane.com/en/articles/2693296-what-happens-if-i-want-to-book-a-vehicle-for-more-than-5-guests.md)
- [How can I book a ride?](https://help.blacklane.com/en/articles/2699462-how-can-i-book-a-ride.md)
- [Which channels can I use to book, change, and cancel a ride?](https://help.blacklane.com/en/articles/2689437-which-channels-can-i-use-to-book-change-and-cancel-a-ride.md)
- [How do I add a promo code?](https://help.blacklane.com/en/articles/2690783-how-do-i-add-a-promo-code.md): How to use a discount code
- [How many kilometers/miles are included in an hourly booking?](https://help.blacklane.com/en/articles/2686949-how-many-kilometers-miles-are-included-in-an-hourly-booking.md)
- [What can I request in the “Special requests”/”Notes for the chauffeur” field?](https://help.blacklane.com/en/articles/2689434-what-can-i-request-in-the-special-requests-notes-for-the-chauffeur-field.md)
- [What is the reference code for?](https://help.blacklane.com/en/articles/2689421-what-is-the-reference-code-for.md)
- [How does Blacklane accommodate guests who require special assistance?](https://help.blacklane.com/en/articles/2694028-how-does-blacklane-accommodate-guests-who-require-special-assistance.md)
- [What if I have an assistive device?](https://help.blacklane.com/en/articles/2694020-what-if-i-have-an-assistive-device.md)
- [How should I choose the pickup time at airports?](https://help.blacklane.com/en/articles/2689440-how-should-i-choose-the-pickup-time-at-airports.md)
- [Do I need to specify the arrival terminal for airport pickups?](https://help.blacklane.com/en/articles/2689407-do-i-need-to-specify-the-arrival-terminal-for-airport-pickups.md)
- [Someone booked a ride for me. How do I add it to my app?](https://help.blacklane.com/en/articles/8867873-someone-booked-a-ride-for-me-how-do-i-add-it-to-my-app.md)
- [I have an upcoming cruise with Silversea. How do I book my private chauffeur with Blacklane?](https://help.blacklane.com/en/articles/6340105-i-have-an-upcoming-cruise-with-silversea-how-do-i-book-my-private-chauffeur-with-blacklane.md)
- [I have an upcoming flight with Emirates. How do I book my Chauffeur-drive service with Blacklane?](https://help.blacklane.com/en/articles/6340120-i-have-an-upcoming-flight-with-emirates-how-do-i-book-my-chauffeur-drive-service-with-blacklane.md)
- [How can I contact my chauffeur?](https://help.blacklane.com/en/articles/2689412-how-can-i-contact-my-chauffeur.md)
- [Why won't the system accept my phone number?](https://help.blacklane.com/en/articles/8380316-why-won-t-the-system-accept-my-phone-number.md)
- [Step-by-step guide to booking a ride - Private users](https://help.blacklane.com/en/articles/2699568-step-by-step-guide-to-booking-a-ride-private-users.md)
- [Do I need to account for different time zones when choosing my pickup time?](https://help.blacklane.com/en/articles/8408307-do-i-need-to-account-for-different-time-zones-when-choosing-my-pickup-time.md)
- [Why won't the system accept my flight number?](https://help.blacklane.com/en/articles/8059848-why-won-t-the-system-accept-my-flight-number.md)
- [I'm trying to book, but it won't accept my address?](https://help.blacklane.com/en/articles/2694001-i-m-trying-to-book-but-it-won-t-accept-my-address.md)
- [How do I see a ride that was booked for me?](https://help.blacklane.com/en/articles/11271966-how-do-i-see-a-ride-that-was-booked-for-me.md)
- [What's new with the Blacklane booking portal?](https://help.blacklane.com/en/articles/12476898-what-s-new-with-the-blacklane-booking-portal.md)
- [How do I contact your Care team?](https://help.blacklane.com/en/articles/5203673-how-do-i-contact-your-care-team.md): Find our how to reach out to our Customer Care team via phone, email and chat.
- [What color are the vehicles?](https://help.blacklane.com/en/articles/2686930-what-color-are-the-vehicles.md)
- [Where can I find rebates or discounts?](https://help.blacklane.com/en/articles/3019128-where-can-i-find-rebates-or-discounts.md)
- [Which languages do the chauffeurs speak?](https://help.blacklane.com/en/articles/2687020-which-languages-do-the-chauffeurs-speak.md)
- [Can I bring food and drinks into the car?](https://help.blacklane.com/en/articles/3019473-can-i-bring-food-and-drinks-into-the-car.md)
- [What if my by-the-hour ride ends outside of the city it started in?](https://help.blacklane.com/en/articles/3080393-what-if-my-by-the-hour-ride-ends-outside-of-the-city-it-started-in.md)
- [Do the vehicles have Wi-Fi?](https://help.blacklane.com/en/articles/2687017-do-the-vehicles-have-wi-fi.md)
- [Can you smoke in the vehicle?](https://help.blacklane.com/en/articles/3080389-can-you-smoke-in-the-vehicle.md)
- [How do I find out the luggage capacity of the vehicles?](https://help.blacklane.com/en/articles/3019438-how-do-i-find-out-the-luggage-capacity-of-the-vehicles.md)
- [What if I have more luggage than the baggage allowance for my booking?](https://help.blacklane.com/en/articles/3080400-what-if-i-have-more-luggage-than-the-baggage-allowance-for-my-booking.md)
- [How do I request a service that includes transporting an animal / pet?](https://help.blacklane.com/en/articles/3019453-how-do-i-request-a-service-that-includes-transporting-an-animal-pet.md)
- [Can unaccompanied minors travel with Blacklane?](https://help.blacklane.com/en/articles/2843379-can-unaccompanied-minors-travel-with-blacklane.md)
- [Can I earn reward or frequent flyer points when traveling with Blacklane?](https://help.blacklane.com/en/articles/2689441-can-i-earn-reward-or-frequent-flyer-points-when-traveling-with-blacklane.md)
- [When will I receive the chauffeur’s contact information?](https://help.blacklane.com/en/articles/2689406-when-will-i-receive-the-chauffeur-s-contact-information.md)
- [Do you provide car seats in pre-booked rides?](https://help.blacklane.com/en/articles/5714024-do-you-provide-car-seats-in-pre-booked-rides.md)
- [Why should I enter my flight number?](https://help.blacklane.com/en/articles/2689419-why-should-i-enter-my-flight-number.md)
- [Can I book a chauffeur to transport my luggage?](https://help.blacklane.com/en/articles/8470462-can-i-book-a-chauffeur-to-transport-my-luggage.md)
- [How early should I arrive at the airport?](https://help.blacklane.com/en/articles/8474386-how-early-should-i-arrive-at-the-airport.md)
- [Can I book a ride that crosses an international border?](https://help.blacklane.com/en/articles/11138383-can-i-book-a-ride-that-crosses-an-international-border.md)
- [Where will the chauffeur meet me?](https://help.blacklane.com/en/articles/2687023-where-will-the-chauffeur-meet-me.md)
- [Are there any changes to my booking or the Blacklane service as a result of the Uber acquisition news?](https://help.blacklane.com/en/articles/14341602-are-there-any-changes-to-my-booking-or-the-blacklane-service-as-a-result-of-the-uber-acquisition-news.md)

### Managing bookings

- [Can I track my chauffeur´s location?](https://help.blacklane.com/en/articles/6848696-can-i-track-my-chauffeur-s-location.md)
- [Why haven't I received my confirmation email?](https://help.blacklane.com/en/articles/8106716-why-haven-t-i-received-my-confirmation-email.md)
- [What is the cancellation policy and how can I cancel my ride?](https://help.blacklane.com/en/articles/3810157-what-is-the-cancellation-policy-and-how-can-i-cancel-my-ride.md)
- [How can I make changes to my booking?](https://help.blacklane.com/en/articles/2690381-how-can-i-make-changes-to-my-booking.md)
- [Why can't I make changes to my ride? What should I do?](https://help.blacklane.com/en/articles/6640400-why-can-t-i-make-changes-to-my-ride-what-should-i-do.md)
- [How do I add a stop to my one-way transfer booking?](https://help.blacklane.com/en/articles/2690624-how-do-i-add-a-stop-to-my-one-way-transfer-booking.md)
- [What do I do if I booked a ride with the wrong pickup or dropoff location?](https://help.blacklane.com/en/articles/2693231-what-do-i-do-if-i-booked-a-ride-with-the-wrong-pickup-or-dropoff-location.md)
- [What should I do if I forgot to add my flight number?](https://help.blacklane.com/en/articles/2690320-what-should-i-do-if-i-forgot-to-add-my-flight-number.md)
- [How do I add an itinerary to my by-the-hour booking?](https://help.blacklane.com/en/articles/8413012-how-do-i-add-an-itinerary-to-my-by-the-hour-booking.md)
- [Can I change my booking from one-way to by-the-hour?](https://help.blacklane.com/en/articles/8470472-can-i-change-my-booking-from-one-way-to-by-the-hour.md)
- [How can I make a complaint?](https://help.blacklane.com/en/articles/2694031-how-can-i-make-a-complaint.md)
- [How do I recover lost property?](https://help.blacklane.com/en/articles/3080392-how-do-i-recover-lost-property.md)
- [How do I rate my ride?](https://help.blacklane.com/en/articles/2693265-how-do-i-rate-my-ride.md)
- [I want to report a lost item/damages](https://help.blacklane.com/en/articles/11392875-i-want-to-report-a-lost-item-damages.md)
- [When do I receive my booking confirmation?](https://help.blacklane.com/en/articles/2689417-when-do-i-receive-my-booking-confirmation.md)

### My Blacklane Account

- [How can I change the address details for my invoice?](https://help.blacklane.com/en/articles/2694318-how-can-i-change-the-address-details-for-my-invoice.md)
- [Can I book a ride for someone else using my account?](https://help.blacklane.com/en/articles/8129678-can-i-book-a-ride-for-someone-else-using-my-account.md)
- [How do I delete my Blacklane account?](https://help.blacklane.com/en/articles/10297143-how-do-i-delete-my-blacklane-account.md)
- [How do I log in to my Blacklane account?](https://help.blacklane.com/en/articles/12859202-how-do-i-log-in-to-my-blacklane-account.md)

### Billing and Payment

- [How can I add or delete a payment method?](https://help.blacklane.com/en/articles/2689482-how-can-i-add-or-delete-a-payment-method.md)
- [How can I add Apple pay to my Blacklane account?](https://help.blacklane.com/en/articles/6660026-how-can-i-add-apple-pay-to-my-blacklane-account.md)
- [Can I update my payment method information by phone or email?](https://help.blacklane.com/en/articles/2693297-can-i-update-my-payment-method-information-by-phone-or-email.md)
- [When do I get charged for my ride?](https://help.blacklane.com/en/articles/2690360-when-do-i-get-charged-for-my-ride.md)
- [Can I save two billing addresses in my profile?](https://help.blacklane.com/en/articles/2694177-can-i-save-two-billing-addresses-in-my-profile.md)
- [Can I change the payment method for an upcoming ride?](https://help.blacklane.com/en/articles/2694051-can-i-change-the-payment-method-for-an-upcoming-ride.md)
- [Which payment options are available?](https://help.blacklane.com/en/articles/2693903-which-payment-options-are-available.md)
- [Do I need to tip the chauffeur?](https://help.blacklane.com/en/articles/2689410-do-i-need-to-tip-the-chauffeur.md)
- [Can I book a ride that takes place after my credit card expiration date?](https://help.blacklane.com/en/articles/2693892-can-i-book-a-ride-that-takes-place-after-my-credit-card-expiration-date.md)
- [Are the prices shown per person or per vehicle?](https://help.blacklane.com/en/articles/2690615-are-the-prices-shown-per-person-or-per-vehicle.md)
- [What factors influence the price?](https://help.blacklane.com/en/articles/2693315-what-factors-influence-the-price.md)
- [Am I charged for additional wait time if my chauffeur arrives early?](https://help.blacklane.com/en/articles/2693285-am-i-charged-for-additional-wait-time-if-my-chauffeur-arrives-early.md)
- [Which currency is used for payment and invoicing?](https://help.blacklane.com/en/articles/2693326-which-currency-is-used-for-payment-and-invoicing.md)
- [Why was I charged a different price than the price on my invoice?](https://help.blacklane.com/en/articles/2694182-why-was-i-charged-a-different-price-than-the-price-on-my-invoice.md)
- [Why did I get an error message when I tried to add a payment method?](https://help.blacklane.com/en/articles/2693998-why-did-i-get-an-error-message-when-i-tried-to-add-a-payment-method.md)
- [I think my credit card was charged twice for one ride. What should I do?](https://help.blacklane.com/en/articles/2694055-i-think-my-credit-card-was-charged-twice-for-one-ride-what-should-i-do.md)
- [I have an unexpected charge from Blacklane on my bank statement, what should I do?](https://help.blacklane.com/en/articles/2694170-i-have-an-unexpected-charge-from-blacklane-on-my-bank-statement-what-should-i-do.md)
- [I received an unexpected payment from Blacklane, what should I do?](https://help.blacklane.com/en/articles/2694167-i-received-an-unexpected-payment-from-blacklane-what-should-i-do.md)
- [What should I do if I have upcoming rides with Blacklane and my credit card/payment method has been stolen?](https://help.blacklane.com/en/articles/2693328-what-should-i-do-if-i-have-upcoming-rides-with-blacklane-and-my-credit-card-payment-method-has-been-stolen.md)
- [When will I receive my invoice?](https://help.blacklane.com/en/articles/2693322-when-will-i-receive-my-invoice.md)
- [Where can I see my invoices?](https://help.blacklane.com/en/articles/2693555-where-can-i-see-my-invoices.md)
- [How do I add a VAT ID or PO reference to my invoice?](https://help.blacklane.com/en/articles/2694206-how-do-i-add-a-vat-id-or-po-reference-to-my-invoice.md)

### Chauffeur Hailing 

- [What is chauffeur hailing?](https://help.blacklane.com/en/articles/4965739-what-is-chauffeur-hailing.md)
- [Which cities can I book chauffeur-hailing rides in?](https://help.blacklane.com/en/articles/4965920-which-cities-can-i-book-chauffeur-hailing-rides-in.md)
- [How long can I expect to wait before my chauffeur arrives?](https://help.blacklane.com/en/articles/4965929-how-long-can-i-expect-to-wait-before-my-chauffeur-arrives.md)
- [When can I request a chauffeur-hailing ride?](https://help.blacklane.com/en/articles/4966105-when-can-i-request-a-chauffeur-hailing-ride.md)
- [Which vehicle classes are available for chauffeur-hailing?](https://help.blacklane.com/en/articles/4966120-which-vehicle-classes-are-available-for-chauffeur-hailing.md)
- [Can I request a Business Van/SUV for a chauffeur-hailing ride?](https://help.blacklane.com/en/articles/4966172-can-i-request-a-business-van-suv-for-a-chauffeur-hailing-ride.md)
- [How can I request or cancel a chauffeur-hailing ride?](https://help.blacklane.com/en/articles/4966176-how-can-i-request-or-cancel-a-chauffeur-hailing-ride.md)
- [How long will the chauffeur I’ve hailed wait for me?](https://help.blacklane.com/en/articles/4966182-how-long-will-the-chauffeur-i-ve-hailed-wait-for-me.md)
- [What should I consider when chauffeur hailing from an airport?](https://help.blacklane.com/en/articles/4966191-what-should-i-consider-when-chauffeur-hailing-from-an-airport.md)
- [How can I make changes to my chauffeur-hailing booking?](https://help.blacklane.com/en/articles/4966193-how-can-i-make-changes-to-my-chauffeur-hailing-booking.md)
- [How do I add extra stops to my chauffeur-hailing booking?](https://help.blacklane.com/en/articles/4966431-how-do-i-add-extra-stops-to-my-chauffeur-hailing-booking.md)
- [I booked a ride with the wrong pickup or dropoff location. What do I do?](https://help.blacklane.com/en/articles/4966213-i-booked-a-ride-with-the-wrong-pickup-or-dropoff-location-what-do-i-do.md)
- [My chauffeur is late and I want to cancel my booking. Will I be charged?](https://help.blacklane.com/en/articles/4966461-my-chauffeur-is-late-and-i-want-to-cancel-my-booking-will-i-be-charged.md)
- [What happens to my ride if there are no chauffeurs available in the area?](https://help.blacklane.com/en/articles/4966481-what-happens-to-my-ride-if-there-are-no-chauffeurs-available-in-the-area.md)
- [Why are there no cars available near me right now?](https://help.blacklane.com/en/articles/4966476-why-are-there-no-cars-available-near-me-right-now.md)
- [Why can't I see the chauffeur-hailing option in my app?](https://help.blacklane.com/en/articles/4966468-why-can-t-i-see-the-chauffeur-hailing-option-in-my-app.md)
- [Does the chauffeur-hailing service include “Meet & Greet” service?](https://help.blacklane.com/en/articles/4966495-does-the-chauffeur-hailing-service-include-meet-greet-service.md)
- [How do I request a car seat for my child on a Chauffeur-hailing ride?](https://help.blacklane.com/en/articles/4966484-how-do-i-request-a-car-seat-for-my-child-on-a-chauffeur-hailing-ride.md)
- [How do I submit a special request on a Chauffeur-hailing ride?](https://help.blacklane.com/en/articles/4966488-how-do-i-submit-a-special-request-on-a-chauffeur-hailing-ride.md)
- [How do I rate my Chauffeur-hailing ride?](https://help.blacklane.com/en/articles/4966428-how-do-i-rate-my-chauffeur-hailing-ride.md)
- [What is the cancellation policy for Chauffeur-hailing rides?](https://help.blacklane.com/en/articles/4966443-what-is-the-cancellation-policy-for-chauffeur-hailing-rides.md)
- [Which payment options are available for Chauffeur-hailing rides?](https://help.blacklane.com/en/articles/4966455-which-payment-options-are-available-for-chauffeur-hailing-rides.md)

### Safety FAQs

- [What happens if a chauffeur or Blacklane employee is directly affected or tested positive for coronavirus \(COVID-19\)?](https://help.blacklane.com/en/articles/3810154-what-happens-if-a-chauffeur-or-blacklane-employee-is-directly-affected-or-tested-positive-for-coronavirus-covid-19.md)
- [Am I supposed to wear a face mask during the ride?](https://help.blacklane.com/en/articles/4042114-am-i-supposed-to-wear-a-face-mask-during-the-ride.md)
- [Are there partition screens in the cars?](https://help.blacklane.com/en/articles/2809482-are-there-partition-screens-in-the-cars.md)
- [What if I test positive for COVID-19?](https://help.blacklane.com/en/articles/4042121-what-if-i-test-positive-for-covid-19.md)
- [Can I still use Blacklane globally?](https://help.blacklane.com/en/articles/3810155-can-i-still-use-blacklane-globally.md)
- [What will happen if I am delayed due to long queues at the airport?](https://help.blacklane.com/en/articles/3810162-what-will-happen-if-i-am-delayed-due-to-long-queues-at-the-airport.md)
- [Can chauffeurs assist guests with luggage and other personal effects?](https://help.blacklane.com/en/articles/3810165-can-chauffeurs-assist-guests-with-luggage-and-other-personal-effects.md)

### Blacklane for Business

- [Can I convert my charges so I can pay my monthly invoices in one currency instead of several?](https://help.blacklane.com/en/articles/2694084-can-i-convert-my-charges-so-i-can-pay-my-monthly-invoices-in-one-currency-instead-of-several.md)
- [Can I add a ride charged to my credit card to my next monthly invoice to pay them together?](https://help.blacklane.com/en/articles/2694157-can-i-add-a-ride-charged-to-my-credit-card-to-my-next-monthly-invoice-to-pay-them-together.md)
- [How much is my commission as a travel agent?](https://help.blacklane.com/en/articles/13162003-how-much-is-my-commission-as-a-travel-agent.md)
- [Can I consolidate my monthly commissions to a larger total amount?](https://help.blacklane.com/en/articles/2694128-can-i-consolidate-my-monthly-commissions-to-a-larger-total-amount.md)
- [How will I receive my commission?](https://help.blacklane.com/en/articles/2694039-how-will-i-receive-my-commission.md)
- [When will I receive my commission?](https://help.blacklane.com/en/articles/2694041-when-will-i-receive-my-commission.md)
- [How do I create an account for my travel agency?](https://help.blacklane.com/en/articles/13161855-how-do-i-create-an-account-for-my-travel-agency.md)
- [How does my travel agency benefit from Blacklane?](https://help.blacklane.com/en/articles/13161939-how-does-my-travel-agency-benefit-from-blacklane.md)
- [How do I sign in with Single Sign-On?](https://help.blacklane.com/en/articles/13162036-how-do-i-sign-in-with-single-sign-on.md)
- [What SSO providers do we support?](https://help.blacklane.com/en/articles/13162043-what-sso-providers-do-we-support.md)
- [How do we enable SSO for our organization?](https://help.blacklane.com/en/articles/13162050-how-do-we-enable-sso-for-our-organization.md)
- [How do I benefit from a business account for my company?](https://help.blacklane.com/en/articles/13161930-how-do-i-benefit-from-a-business-account-for-my-company.md)
- [I have converted my regular account to a business account, where can I find my past bookings?](https://help.blacklane.com/en/articles/2689463-i-have-converted-my-regular-account-to-a-business-account-where-can-i-find-my-past-bookings.md)
- [What is the difference between the business travel and personal travel sections of my business account?](https://help.blacklane.com/en/articles/2689459-what-is-the-difference-between-the-business-travel-and-personal-travel-sections-of-my-business-account.md)
- [How can I create a new account for my company?](https://help.blacklane.com/en/articles/2689457-how-can-i-create-a-new-account-for-my-company.md)
- [How can I add additional users to my business account?](https://help.blacklane.com/en/articles/2689466-how-can-i-add-additional-users-to-my-business-account.md)
- [Can I change the personal information of another employee?](https://help.blacklane.com/en/articles/2689464-can-i-change-the-personal-information-of-another-employee.md)
- [An employee has left the company, how do I delete them and ensure they can no longer access the account?](https://help.blacklane.com/en/articles/2689465-an-employee-has-left-the-company-how-do-i-delete-them-and-ensure-they-can-no-longer-access-the-account.md)
- [Can I add a payment method for another employee?](https://help.blacklane.com/en/articles/2689477-can-i-add-a-payment-method-for-another-employee.md)
- [How do new or additional users get started with SSO?](https://help.blacklane.com/en/articles/13162077-how-do-new-or-additional-users-get-started-with-sso.md)
- [What happens if a SSO user leaves your company?](https://help.blacklane.com/en/articles/13162083-what-happens-if-a-sso-user-leaves-your-company.md)
- [Step-by-step guide to booking a ride - Business users](https://help.blacklane.com/en/articles/2699756-step-by-step-guide-to-booking-a-ride-business-users.md)
- [Can I pay for my company's journeys with a monthly invoice?](https://help.blacklane.com/en/articles/2689476-can-i-pay-for-my-company-s-journeys-with-a-monthly-invoice.md)

## Français

### Guide de démarrage

- [Quelles sont les villes dans lesquelles Blacklane propose ses services ?](https://help.blacklane.com/fr/articles/2686909-quelles-sont-les-villes-dans-lesquelles-blacklane-propose-ses-services.md)
- [Combien d'invités pouvez-vous transporter ?](https://help.blacklane.com/fr/articles/3080384-combien-d-invites-pouvez-vous-transporter.md): Le nombre de passagers pouvant être transportés dépend du type de véhicule.
- [Pendant combien de temps le chauffeur m'attendra-t-il ?](https://help.blacklane.com/fr/articles/2687013-pendant-combien-de-temps-le-chauffeur-m-attendra-t-il.md)
- [Que se passe-t-il si mon vol ou mon train prend du retard ?](https://help.blacklane.com/fr/articles/2686957-que-se-passe-t-il-si-mon-vol-ou-mon-train-prend-du-retard.md)
- [Quel type de formation reçoivent les chauffeurs de Blacklane?](https://help.blacklane.com/fr/articles/2686934-quel-type-de-formation-recoivent-les-chauffeurs-de-blacklane.md)
- [Combien de temps à l'avance puis-je réserver une course ?](https://help.blacklane.com/fr/articles/2687015-combien-de-temps-a-l-avance-puis-je-reserver-une-course.md)
- [Que se passe-t-il si je veux réserver un Business Van/SUV, mais qu'il y aura plus de 5 passagers ?](https://help.blacklane.com/fr/articles/2693296-que-se-passe-t-il-si-je-veux-reserver-un-business-van-suv-mais-qu-il-y-aura-plus-de-5-passagers.md)
- [Comment puis-je réserver une course ?](https://help.blacklane.com/fr/articles/2699462-comment-puis-je-reserver-une-course.md)
- [Quels canaux puis-je utiliser pour réserver, modifier ou annuler une course ?](https://help.blacklane.com/fr/articles/2689437-quels-canaux-puis-je-utiliser-pour-reserver-modifier-ou-annuler-une-course.md)
- [Que puis-je demander dans le champ des « Requêtes Spécifiques » / « Notes pour le chauffeur » ?](https://help.blacklane.com/fr/articles/2689434-que-puis-je-demander-dans-le-champ-des-requetes-specifiques-notes-pour-le-chauffeur.md)
- [À quoi sert le code de référence ?](https://help.blacklane.com/fr/articles/2689421-a-quoi-sert-le-code-de-reference.md)
- [Que faire si j'ai un appareil d'assistance ?](https://help.blacklane.com/fr/articles/2694020-que-faire-si-j-ai-un-appareil-d-assistance.md)
- [Le guide pour réserver une course, étape par étape - Utilisateurs privés](https://help.blacklane.com/fr/articles/2699568-le-guide-pour-reserver-une-course-etape-par-etape-utilisateurs-prives.md)
- [De quelles couleurs sont les véhicules ?](https://help.blacklane.com/fr/articles/2686930-de-quelles-couleurs-sont-les-vehicules.md)
- [Où puis-je trouver des rabais et des réductions ?](https://help.blacklane.com/fr/articles/3019128-ou-puis-je-trouver-des-rabais-et-des-reductions.md)
- [Quels sont les langues parlées par les chauffeurs ?](https://help.blacklane.com/fr/articles/2687020-quels-sont-les-langues-parlees-par-les-chauffeurs.md)
- [Est-il autorisé de fumer dans le véhicule ?](https://help.blacklane.com/fr/articles/3080389-est-il-autorise-de-fumer-dans-le-vehicule.md)
- [Que se passe-t-il si j’ai plus de bagages que la limite comprise dans ma réservation ?](https://help.blacklane.com/fr/articles/3080400-que-se-passe-t-il-si-j-ai-plus-de-bagages-que-la-limite-comprise-dans-ma-reservation.md)
- [Quand recevrai-je les informations de contact du chauffeur ?](https://help.blacklane.com/fr/articles/2689406-quand-recevrai-je-les-informations-de-contact-du-chauffeur.md)
- [Pourquoi dois-je indiquer le numéro du vol ?](https://help.blacklane.com/fr/articles/2689419-pourquoi-dois-je-indiquer-le-numero-du-vol.md)
- [Où le chauffeur m'accueillera-t-il à l'aéroport ?](https://help.blacklane.com/fr/articles/2687023-ou-le-chauffeur-m-accueillera-t-il-a-l-aeroport.md)

### Gérer les réservations

- [J'ai fait une réservation en indiquant une adresse de prise en charge ou de destination incorrecte. Que dois-je faire ?](https://help.blacklane.com/fr/articles/2693231-j-ai-fait-une-reservation-en-indiquant-une-adresse-de-prise-en-charge-ou-de-destination-incorrecte-que-dois-je-faire.md)
- [Que dois-je faire si j'oublie d'ajouter le numéro de mon vol ?](https://help.blacklane.com/fr/articles/2690320-que-dois-je-faire-si-j-oublie-d-ajouter-le-numero-de-mon-vol.md)
- [Comment puis-je déposer une plainte ?](https://help.blacklane.com/fr/articles/2694031-comment-puis-je-deposer-une-plainte.md)
- [Comment puis-je récupérer mes objets perdus ?](https://help.blacklane.com/fr/articles/3080392-comment-puis-je-recuperer-mes-objets-perdus.md)
- [Comment puis-je évaluer ma course ?](https://help.blacklane.com/fr/articles/2693265-comment-puis-je-evaluer-ma-course.md)
- [Comment recevrai-je la confirmation de ma réservation ?](https://help.blacklane.com/fr/articles/2689417-comment-recevrai-je-la-confirmation-de-ma-reservation.md)

### Facturation et paiement

- [Comment puis-je ajouter ou supprimer une méthode de paiement ?](https://help.blacklane.com/fr/articles/2689482-comment-puis-je-ajouter-ou-supprimer-une-methode-de-paiement.md)
- [Puis-je mettre à jour les informations de ma méthode de paiement par téléphone ou e-mail ?](https://help.blacklane.com/fr/articles/2693297-puis-je-mettre-a-jour-les-informations-de-ma-methode-de-paiement-par-telephone-ou-e-mail.md)
- [Quand est-ce que le paiement est prélevé pour ma course ?](https://help.blacklane.com/fr/articles/2690360-quand-est-ce-que-le-paiement-est-preleve-pour-ma-course.md)
- [Quelles sont les options de paiement acceptées ?](https://help.blacklane.com/fr/articles/2693903-quelles-sont-les-options-de-paiement-acceptees.md)
- [Dois-je donner un pourboire au chauffeur ?](https://help.blacklane.com/fr/articles/2689410-dois-je-donner-un-pourboire-au-chauffeur.md)
- [Quels sont les facteurs qui influencent le prix ?](https://help.blacklane.com/fr/articles/2693315-quels-sont-les-facteurs-qui-influencent-le-prix.md)
- [Quelle monnaie est utilisée pour le paiement et la facturation ?](https://help.blacklane.com/fr/articles/2693326-quelle-monnaie-est-utilisee-pour-le-paiement-et-la-facturation.md)
- [Pourquoi un montant différent de celui présent sur ma facture m'a-t-il été débité ?](https://help.blacklane.com/fr/articles/2694182-pourquoi-un-montant-different-de-celui-present-sur-ma-facture-m-a-t-il-ete-debite.md)
- [Pourquoi j'obtiens un message d'erreur lorsque j'essaie d'ajouter une moyen de paiement ?](https://help.blacklane.com/fr/articles/2693998-pourquoi-j-obtiens-un-message-d-erreur-lorsque-j-essaie-d-ajouter-une-moyen-de-paiement.md)
- [Je pense ma carte de crédit a été débité deux fois pour la même course. Que dois-je faire ?](https://help.blacklane.com/fr/articles/2694055-je-pense-ma-carte-de-credit-a-ete-debite-deux-fois-pour-la-meme-course-que-dois-je-faire.md)
- [J'ai constaté sur mon relevé bancaire un paiement imprévu de la part de Blacklane. Que dois-je faire ?](https://help.blacklane.com/fr/articles/2694167-j-ai-constate-sur-mon-releve-bancaire-un-paiement-imprevu-de-la-part-de-blacklane-que-dois-je-faire.md)
- [Que dois-je faire si j'ai une course à venir avec Blacklane et ma carte de crédit/mon moyen de paiement a été volée ?](https://help.blacklane.com/fr/articles/2693328-que-dois-je-faire-si-j-ai-une-course-a-venir-avec-blacklane-et-ma-carte-de-credit-mon-moyen-de-paiement-a-ete-volee.md)
- [Quand recevrai-je ma facture ?](https://help.blacklane.com/fr/articles/2693322-quand-recevrai-je-ma-facture.md)
- [Où puis-je voir ma facture ?](https://help.blacklane.com/fr/articles/2693555-ou-puis-je-voir-ma-facture.md)
- [Comment puis-je ajouter un identifiant VAT ID ou PO reference à ma facture ?](https://help.blacklane.com/fr/articles/2694206-comment-puis-je-ajouter-un-identifiant-vat-id-ou-po-reference-a-ma-facture.md)

### Blacklane for Business

- [Puis-je agréger mes commissions mensuelles pour atteindre un montant total plus grand ?](https://help.blacklane.com/fr/articles/2694128-puis-je-agreger-mes-commissions-mensuelles-pour-atteindre-un-montant-total-plus-grand.md)
- [Comment recevrai-je ma commission ?](https://help.blacklane.com/fr/articles/2694039-comment-recevrai-je-ma-commission.md)
- [Quand recevrai-je ma commission ?](https://help.blacklane.com/fr/articles/2694041-quand-recevrai-je-ma-commission.md)
- [J'ai converti mon compte personnel en un compte d'entreprise. Où puis-je accéder à mes réservations passées ?](https://help.blacklane.com/fr/articles/2689463-j-ai-converti-mon-compte-personnel-en-un-compte-d-entreprise-ou-puis-je-acceder-a-mes-reservations-passees.md)
- [Quelle est la différence entre la section des voyages d'entreprise et celle des voyages personnels de mon compte d'entreprise ?](https://help.blacklane.com/fr/articles/2689459-quelle-est-la-difference-entre-la-section-des-voyages-d-entreprise-et-celle-des-voyages-personnels-de-mon-compte-d-entreprise.md)
- [Comment puis-je créer un compte d'entreprise ?](https://help.blacklane.com/fr/articles/2689457-comment-puis-je-creer-un-compte-d-entreprise.md)
- [Comment puis-je ajouter d'autres utilisateurs à mon compte d'entreprise ?](https://help.blacklane.com/fr/articles/2689466-comment-puis-je-ajouter-d-autres-utilisateurs-a-mon-compte-d-entreprise.md)
- [Puis-je modifier les informations personnelles d'un autre employé ?](https://help.blacklane.com/fr/articles/2689464-puis-je-modifier-les-informations-personnelles-d-un-autre-employe.md)
- [L'un des employés a quitté l'entreprise. Comment puis-je le supprimer pour qu'il n'ait plus accès au compte ?](https://help.blacklane.com/fr/articles/2689465-l-un-des-employes-a-quitte-l-entreprise-comment-puis-je-le-supprimer-pour-qu-il-n-ait-plus-acces-au-compte.md)
- [Le guide pour réserver une course, étape par étape - Utilisateurs d'entreprise](https://help.blacklane.com/fr/articles/2699756-le-guide-pour-reserver-une-course-etape-par-etape-utilisateurs-d-entreprise.md)
- [Comment puis-je configurer une facturation mensuelle dans mon compte ?](https://help.blacklane.com/fr/articles/2689476-comment-puis-je-configurer-une-facturation-mensuelle-dans-mon-compte.md)

## Deutsch

### Erste Schritte

- [In welchen Städten ist Blacklane verfügbar?](https://help.blacklane.com/de/articles/2686909-in-welchen-stadten-ist-blacklane-verfugbar.md)
- [Wie viele Gäste passen in ein Fahrzeug?](https://help.blacklane.com/de/articles/3080384-wie-viele-gaste-passen-in-ein-fahrzeug.md): Die Kapazität des Fahrzeugs ist von der Fahrzeugklasse abhängig.
- [Wie lange wird der Chauffeur auf mich warten?](https://help.blacklane.com/de/articles/2687013-wie-lange-wird-der-chauffeur-auf-mich-warten.md)
- [Was passiert, wenn mein Zug oder Flug Verspätung hat?](https://help.blacklane.com/de/articles/2686957-was-passiert-wenn-mein-zug-oder-flug-verspatung-hat.md)
- [Was für Trainings absolvieren Blacklane-Chauffeure?](https://help.blacklane.com/de/articles/2686934-was-fur-trainings-absolvieren-blacklane-chauffeure.md)
- [Wie weit im Voraus kann ich eine Fahrt buchen?](https://help.blacklane.com/de/articles/2687015-wie-weit-im-voraus-kann-ich-eine-fahrt-buchen.md)
- [Was passiert, wenn ich einen Van/SUV buchen möchte, aber mit mehr als 5 Gästen reise?](https://help.blacklane.com/de/articles/2693296-was-passiert-wenn-ich-einen-van-suv-buchen-mochte-aber-mit-mehr-als-5-gasten-reise.md)
- [Wie kann ich eine Fahrt buchen?](https://help.blacklane.com/de/articles/2699462-wie-kann-ich-eine-fahrt-buchen.md)
- [Was kann ich in das Feld “Besondere Wünsche”/”Hinweis an den Chauffeur” eintragen?](https://help.blacklane.com/de/articles/2689434-was-kann-ich-in-das-feld-besondere-wunsche-hinweis-an-den-chauffeur-eintragen.md)
- [Was ist der Referenzcode?](https://help.blacklane.com/de/articles/2689421-was-ist-der-referenzcode.md)
- [Wie nutze ich Blacklane mit einem Hilfsgerät?](https://help.blacklane.com/de/articles/2694020-wie-nutze-ich-blacklane-mit-einem-hilfsgerat.md)
- [Schritt-für-Schritt-Anleitung für die Buchung einer Fahrt - Privatnutzer](https://help.blacklane.com/de/articles/2699568-schritt-fur-schritt-anleitung-fur-die-buchung-einer-fahrt-privatnutzer.md)
- [Welche Farbe haben die Fahrzeuge?](https://help.blacklane.com/de/articles/2686930-welche-farbe-haben-die-fahrzeuge.md)
- [Wo kann ich Rabatte oder Ermäßigungen finden?](https://help.blacklane.com/de/articles/3019128-wo-kann-ich-rabatte-oder-ermassigungen-finden.md)
- [Welche Sprache spricht mein Chauffeur?](https://help.blacklane.com/de/articles/2687020-welche-sprache-spricht-mein-chauffeur.md)
- [Darf ich im Fahrzeug rauchen?](https://help.blacklane.com/de/articles/3080389-darf-ich-im-fahrzeug-rauchen.md)
- [Was passiert, wenn ich mehr Gepäck habe, als in der Buchung vorgesehen?](https://help.blacklane.com/de/articles/3080400-was-passiert-wenn-ich-mehr-gepack-habe-als-in-der-buchung-vorgesehen.md)
- [Wann erhalte ich die Kontakdaten des Chauffeurs?](https://help.blacklane.com/de/articles/2689406-wann-erhalte-ich-die-kontakdaten-des-chauffeurs.md)
- [Warum sollte ich meine Flugnummer angeben?](https://help.blacklane.com/de/articles/2689419-warum-sollte-ich-meine-flugnummer-angeben.md)
- [Wo wird der Chauffeur bei einer Abholung von einem Flughafen auf mich warten?](https://help.blacklane.com/de/articles/2687023-wo-wird-der-chauffeur-bei-einer-abholung-von-einem-flughafen-auf-mich-warten.md)

### Buchungen verwalten

- [Ich habe eine Fahrt mit der falschen Start- oder Zieladresse gebucht. Was soll ich tun?](https://help.blacklane.com/de/articles/2693231-ich-habe-eine-fahrt-mit-der-falschen-start-oder-zieladresse-gebucht-was-soll-ich-tun.md)
- [Was mache ich, wenn ich vergessen habe, meinem Transfer eine Flugnummer hinzuzufügen?](https://help.blacklane.com/de/articles/2690320-was-mache-ich-wenn-ich-vergessen-habe-meinem-transfer-eine-flugnummer-hinzuzufugen.md)
- [Wie kann ich eine Beschwerde einreichen?](https://help.blacklane.com/de/articles/2694031-wie-kann-ich-eine-beschwerde-einreichen.md)
- [Wie bekomme ich verlorenes Eigentum zurück?](https://help.blacklane.com/de/articles/3080392-wie-bekomme-ich-verlorenes-eigentum-zuruck.md)
- [Wie bewerte ich meine Fahrt?](https://help.blacklane.com/de/articles/2693265-wie-bewerte-ich-meine-fahrt.md)
- [Wann erhalte ich meine Buchungsbestätigung?](https://help.blacklane.com/de/articles/2689417-wann-erhalte-ich-meine-buchungsbestatigung.md)

### Abrechnung & Zahlung

- [Wie kann ich Zahlungsmethoden hinzufügen oder entfernen?](https://help.blacklane.com/de/articles/2689482-wie-kann-ich-zahlungsmethoden-hinzufugen-oder-entfernen.md)
- [Kann ich meine Informationen zur Zahlungsmethode per Telefon oder E-Mail aktualisieren?](https://help.blacklane.com/de/articles/2693297-kann-ich-meine-informationen-zur-zahlungsmethode-per-telefon-oder-e-mail-aktualisieren.md)
- [Wann wird mir die Fahrt in Rechnung gestellt?](https://help.blacklane.com/de/articles/2690360-wann-wird-mir-die-fahrt-in-rechnung-gestellt.md)
- [Welche Zahlungsmöglichkeiten sind verfügbar?](https://help.blacklane.com/de/articles/2693903-welche-zahlungsmoglichkeiten-sind-verfugbar.md)
- [Muss ich dem Chauffeur Trinkgeld geben?](https://help.blacklane.com/de/articles/2689410-muss-ich-dem-chauffeur-trinkgeld-geben.md)
- [Welche Faktoren beeinflussen den Preis der Fahrt?](https://help.blacklane.com/de/articles/2693315-welche-faktoren-beeinflussen-den-preis-der-fahrt.md)
- [In welcher Währung wird die Zahlung und Rechnungsstellung vorgenommen?](https://help.blacklane.com/de/articles/2693326-in-welcher-wahrung-wird-die-zahlung-und-rechnungsstellung-vorgenommen.md)
- [Warum wurde mir ein anderer Betrag berechnet als der Preis auf meiner Rechnung?](https://help.blacklane.com/de/articles/2694182-warum-wurde-mir-ein-anderer-betrag-berechnet-als-der-preis-auf-meiner-rechnung.md)
- [Warum habe ich eine Fehlermeldung erhalten, wenn ich versucht habe, eine Zahlungsmethode hinzuzufügen?](https://help.blacklane.com/de/articles/2693998-warum-habe-ich-eine-fehlermeldung-erhalten-wenn-ich-versucht-habe-eine-zahlungsmethode-hinzuzufugen.md)
- [Ich glaube, meine Kreditkarte wurde zweimal für eine Fahrt belastet. Was soll ich tun?](https://help.blacklane.com/de/articles/2694055-ich-glaube-meine-kreditkarte-wurde-zweimal-fur-eine-fahrt-belastet-was-soll-ich-tun.md)
- [Ich habe eine unerwartete Zahlung von Blacklane erhalten, was soll ich tun?](https://help.blacklane.com/de/articles/2694167-ich-habe-eine-unerwartete-zahlung-von-blacklane-erhalten-was-soll-ich-tun.md)
- [Was soll ich tun, wenn ich bevorstehende Fahrten mit Blacklane habe und meine Kreditkarte/Zahlungsmethode gestohlen wurde?](https://help.blacklane.com/de/articles/2693328-was-soll-ich-tun-wenn-ich-bevorstehende-fahrten-mit-blacklane-habe-und-meine-kreditkarte-zahlungsmethode-gestohlen-wurde.md)
- [Wann erhalte ich meine Rechnung?](https://help.blacklane.com/de/articles/2693322-wann-erhalte-ich-meine-rechnung.md)
- [Wo kann ich meine Rechnungen einsehen?](https://help.blacklane.com/de/articles/2693555-wo-kann-ich-meine-rechnungen-einsehen.md)
- [Wie füge ich meiner Rechnung eine Umsatzsteuer-ID oder einen Bestellbezug hinzu?](https://help.blacklane.com/de/articles/2694206-wie-fuge-ich-meiner-rechnung-eine-umsatzsteuer-id-oder-einen-bestellbezug-hinzu.md)

### Blacklane for Business

- [Kann ich meine monatlichen Provisionen zu einem größeren Gesamtbetrag zusammenfassen?](https://help.blacklane.com/de/articles/2694128-kann-ich-meine-monatlichen-provisionen-zu-einem-grosseren-gesamtbetrag-zusammenfassen.md)
- [Wie erhalte ich meine Provision?](https://help.blacklane.com/de/articles/2694039-wie-erhalte-ich-meine-provision.md)
- [Wann erhalte ich meine Provision?](https://help.blacklane.com/de/articles/2694041-wann-erhalte-ich-meine-provision.md)
- [Ich habe mein reguläres Konto in ein Geschäftskonto umgewandelt, wo finde ich meine bisherigen Buchungen?](https://help.blacklane.com/de/articles/2689463-ich-habe-mein-regulares-konto-in-ein-geschaftskonto-umgewandelt-wo-finde-ich-meine-bisherigen-buchungen.md)
- [Worin besteht der Unterschied zwischen den Bereichen Geschäftsreisen und Privatreisen?](https://help.blacklane.com/de/articles/2689459-worin-besteht-der-unterschied-zwischen-den-bereichen-geschaftsreisen-und-privatreisen.md)
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