For one-way transfers, cancellation is free of charge up until one hour before the pickup time. If there is one hour or less left before the pickup time, the total price must be paid. For hourly bookings, cancellation is free of charge if there are more than 24 hours left before the agreed pickup time. If there are 24 hours or less before the agreed pickup time, the total price must be paid. 

A cancellation can only be done by using the cancel feature in our apps or website. It is not possible to cancel by phone or email.

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