Our Customer Care team is available around-the-clock. No matter the day or time, one of our helpful Customer Concierges would be happy to assist.
If you have a question, we offer various self-service resources to help you find answers and solutions to common problems. You can find our compilation of FAQs here, including help on how to change your ride.
If you still need help you can reach out to our Concierge team through the following channels:
Via live chat
Our live chat is the fastest way to contact our Concierge team. You can use this feature in our website or mobile app.
From the Blacklane website: Simply initiate a chat by selecting the chat bubble in the bottom right-hand corner of this page.
From the Blacklane app: If you download the Blacklane mobile app for iOS or Android, you can alternatively chat with our team in the Help tab.
If you're speaking with our chatbot Fin, you can press the "Talk to a person" button at any time to be forwarded to our Customer Care team.
Via email
For less urgent inquiries, feel free to contact our team by email.
For Arabic language (available Monday to Friday from 9:00 to 17:00 CET) | |
For English and other languages (available 24/7) |
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For sightseeing rides (available 24/7) |
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Via phone
Alternatively, you can call any of our contact numbers, regardless of where your ride takes place. If you are unable to dial any of these numbers, please select our live chat option. Kindly note that waiting times in our phone lines might be higher during peak times.
United States | +1 415 429 1027 |
United Kingdom | +44 20 3318 0507 |
Germany | +49 30 2016 3020 |
France | +33 1 8488 9352 |
United Arab Emirates | +971 8000 6512 084 |
Canada | +1 647 933 9840 |
Switzerland | +41 43 508 0142 |
Spain | +34 911 829 233 |
Italy | +39 06 948 00706 |
Portugal | +351 308 803 046 |
Austria | +43 720 115 972 |
New Zealand | +64 995 183 25 |
You can also call locally within the United States
New York | +1 917 503 9774 |
Los Angeles | +1 213 559 2567 |
Boston | +1 617 939 9500 |
Miami | +1 786 408 5609 |
San Francisco | +1 415 429 1027 |
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