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Getting started
All that you need to know before booking a Blacklane ride.
58 articles
What cities does Blacklane operate in?
How do I create a Blacklane account and log in?
Which ride type is right for me?
Does Blacklane offer city to city rides?
Does Blacklane offer long distance rides?
How many guests can you transport?
How long will the chauffeur wait for me?
What if my flight or train is delayed?
What vehicles does Blacklane use?
What kind of training do Blacklane chauffeurs undergo?
How far in advance can I book a ride?
How can I book a ride?
When do I receive my booking confirmation?
Which channels can I use to book, change, and cancel a ride?
How do I add a Promotion code?
Where will the chauffeur meet me at airports?
How many kilometers/miles are included in an hourly booking?
What can I request in the “Special requests”/”Notes for the chauffeur” field?
What is the reference code for?
How does Blacklane accommodate guests who require special assistance?
What if I have an assistive device?
How should I choose the pickup time at airports?
Do I need to specify the arrival terminal for airport pickups?
Someone booked a ride for me. How do I add it to my app?
Where will the chauffeur meet me at train stations?
I have an upcoming cruise with Silversea. How do I book my private chauffeur with Blacklane?
I have an upcoming flight with Emirates. How do I book my Chauffeur-drive service with Blacklane?
How can I contact my chauffeur?
Why won't the system accept my phone number?
Step-by-step guide to booking a ride - Private users
Step-by-step guide to booking a ride - Business users
Do I need to account for different time zones when choosing my pickup time?
Why won't the system accept my flight number?
When I enter an address, why does it say it can't be found?
How do I contact your Customer Care team?
What color are the vehicles?
Where can I find rebates or discounts?
Which languages do the chauffeurs speak?
Can I bring food and drinks into the car?
What if my by-the-hour ride ends outside of the city it started in?
Do the vehicles have Wi-Fi?
Can you smoke in the vehicle?
How do I find out the luggage capacity of the vehicles?
What if I have more luggage than the baggage allowance for my booking?
How do I request a service that includes transporting an animal / pet?
Does Blacklane use electric vehicles?
Do you offer an event / VIP service?
Can unaccompanied minors travel with Blacklane?
Can I earn reward or frequent flyer points when traveling with Blacklane?
To whom can I send my RFP request?
When will I receive the chauffeur’s contact information?
Do you provide car seats in pre-booked rides?
Why should I enter my flight number?
Can I book a chauffeur to transport my luggage?
How early should I arrive at the airport?