Getting started

What if I have more luggage than the baggage allowance for my booking?

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Written by Jared G
Updated over a week ago

What if my by-the-hour ride ends outside of the city it started in?

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Written by Jared G
Updated over a week ago

Can you smoke in the vehicle?

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Written by Jared G
Updated over a week ago

How many guests can you transport?

The passenger capacity depends on the vehicle type.

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Written by Jared G
Updated over a week ago

How do I find out the luggage capacity of the vehicles?

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Written by Jared G
Updated over a week ago

Can I bring food and drinks into the car?

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Written by Jared G
Updated over a week ago

How do I request a service that includes transporting an animal / pet?

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Written by Jared G
Updated over a week ago

Where can I find rebates or discounts?

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Written by Jared G
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What cities does Blacklane operate in?

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Written by Jared G
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What vehicles does Blacklane use?

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Written by Jared G
Updated over a week ago

Which channels can I use to book, change, and cancel a ride?

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Written by Jared G
Updated over a week ago

How far in advance can I book a ride?

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Written by Jared G
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How can I book a ride?

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Written by Jared G
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When do I receive my booking confirmation?

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Written by Jared G
Updated over a week ago

How long will the chauffeur wait for me?

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Written by Jared G
Updated over a week ago

How many kilometers/miles are included in an hourly booking?

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Written by Jared G
Updated over a week ago

How do I add a voucher?

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Written by Jared G
Updated over a week ago

What can I request in the “Special requests”/”Notes for the chauffeur” field?

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Written by Jared G
Updated over a week ago

Can unaccompanied minors travel with Blacklane?

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Written by Jared G
Updated over a week ago

Can I earn reward or frequent flyer points when traveling with Blacklane?

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Written by Jared G
Updated over a week ago

Do you offer an event / VIP service?

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Written by Jared G
Updated over a week ago

What is the reference code for?

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Written by Jared G
Updated over a week ago

How does Blacklane accommodate travelers with special needs?

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Written by Jared G
Updated over a week ago

What if I have an assistive device?

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Written by Jared G
Updated over a week ago

What color are the vehicles?

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Written by Jared G
Updated over a week ago

What happens if I want to book a Business Van/SUV but there will be more than the maximum number of allowed guests?

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Written by Jared G
Updated over a week ago

How should I choose the pickup time at airports?

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Written by Jared G
Updated over a week ago

Do I need to specify the arrival terminal for airport pickups?

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Written by Jared G
Updated over a week ago

Where will the chauffeur meet me at train stations?

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Written by Jared G
Updated over a week ago

Where will the chauffeur meet me at airports?

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Written by Jared G
Updated over a week ago

Why should I enter my flight number?

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Written by Jared G
Updated over a week ago

What if my flight or train is delayed?

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Written by Jared G
Updated over a week ago

Do the vehicles have Wi-Fi?

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Written by Jared G
Updated over a week ago

What kind of training do Blacklane chauffeurs undergo?

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Written by Jared G
Updated over a week ago

Which languages do the chauffeurs speak?

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Written by Jared G
Updated over a week ago

How can I contact my chauffeur?

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Written by Jared G
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When will I receive the chauffeur’s contact information?

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Written by Jared G
Updated over a week ago

How do I contact your Customer Care team?

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Written by Jared G
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Step-by-step guide to booking a ride - Business users

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Written by Jared G
Updated over a week ago

Step-by-step guide to booking a ride - Private users

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Written by Jared G
Updated over a week ago

To whom can I send my RFP request?

My organisation will run a ground transportation RFP/ RFI / RFQ / RFT / tender. Whom can I approach?

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Written by Jared G
Updated over a week ago