What if I have more luggage than the baggage allowance for my booking?

Written by Chris King
Updated over a week ago

What if my by-the-hour ride ends outside of the city it started in?

Written by Chris King
Updated over a week ago

Can you smoke in the vehicle?

Written by Chris King
Updated over a week ago

How many guests can you transport?

The passenger capacity depends on the vehicle type.

Written by Chris King
Updated over a week ago

How do I find out the luggage capacity of the vehicles?

C

Written by Chris King
Updated over a week ago

Can I bring food and drinks into the car?

Written by Chris King
Updated this week

How do I request a service than includes transporting an animal / pet?

Written by Chris King
Updated this week

Where can I find rebates or discounts?

Written by Chris King
Updated this week

What cities does Blacklane operate in?

Written by Chris King
Updated this week

What vehicles does Blacklane use?

Written by Chris King
Updated this week

Which channels can I use to book, change, and cancel a ride?

Written by Chris King
Updated this week

How far in advance can I book a ride?

Written by Chris King
Updated over a week ago

How can I book a ride?

Written by Chris King
Updated this week

When do I receive my booking confirmation?

Written by Chris King
Updated over a week ago

How long will the chauffeur wait for me?

Written by Chris King
Updated this week

How many kilometers/miles are included in an hourly booking?

Written by Chris King
Updated this week

How do I add a voucher?

Written by Chris King
Updated over a week ago

What can I request in the “Special requests”/”Notes for the chauffeur” field?

Written by Chris King
Updated over a week ago

Can unaccompanied minors travel with Blacklane?

Written by Chris King
Updated over a week ago

Can I earn reward or frequent flyer points when traveling with Blacklane?

Written by Chris King
Updated this week

Do you offer an event / VIP service?

Written by Chris King
Updated this week

Which rewards programs does Blacklane work with?

Written by Chris King
Updated this week

What is the reference code for?

Written by Chris King
Updated over a week ago

How does Blacklane accommodate travelers with special needs?

Written by Chris King
Updated this week

What if I have an assistive device?

Written by Chris King
Updated over a week ago

What color are the vehicles?

Written by Chris King
Updated over a week ago

What happens if I want to book a Business Van/SUV but there will be more than five passengers?

Written by Chris King
Updated over a week ago

What is Blacklane’s Green Class?

Written by Chris King
Updated this week

How should I choose the pickup time at airports?

Written by Chris King
Updated this week

Do I need to specify the arrival terminal for airport pickups?

Written by Chris King
Updated this week

Where will the chauffeur meet me at train stations?

Written by Chris King
Updated over a week ago

Where will the chauffeur meet me at airports?

Written by Chris King
Updated over a week ago

Why should I enter my flight number?

Written by Chris King
Updated over a week ago

What if my flight or train is delayed?

Written by Chris King
Updated this week

Do the vehicles have Wi-Fi?

Written by Chris King
Updated over a week ago

What kind of training do Blacklane chauffeurs undergo?

Written by Chris King
Updated over a week ago

Which languages do the chauffeurs speak?

Written by Chris King
Updated this week

How can I contact my chauffeur?

Written by Chris King
Updated this week

When will I receive the chauffeur’s contact information?

Written by Chris King
Updated over a week ago

How do I contact your Customer Care team?

Written by Chris King
Updated this week

Step-by-step guide to booking a ride - Private users

Written by Chris King
Updated this week

Step-by-step guide to booking a ride - Business users

Written by Chris King
Updated this week

To whom can I send my RFP request?

My organisation will run a ground transportation RFP/ RFI / RFQ / RFT / tender. Whom can I approach?

Written by Chris King
Updated this week