Getting started
All that you need to know before booking a Blacklane ride.
56 articles
- What cities does Blacklane operate in?
- How do I create a Blacklane account?
- Which ride type is right for me?
- Does Blacklane offer city to city rides?
- Does Blacklane offer long distance rides?
- How many guests can you transport?
- How long will the chauffeur wait for me?
- What if my flight or train is delayed?
- What vehicles does Blacklane use?
- What kind of training do Blacklane chauffeurs undergo?
- How far in advance can I book a ride?
- How can I book a ride?
- Which channels can I use to book, change, and cancel a ride?
- How do I add a promo code?
- How many kilometers/miles are included in an hourly booking?
- What can I request in the “Special requests”/”Notes for the chauffeur” field?
- What is the reference code for?
- How does Blacklane accommodate guests who require special assistance?
- What if I have an assistive device?
- How should I choose the pickup time at airports?
- Do I need to specify the arrival terminal for airport pickups?
- Someone booked a ride for me. How do I add it to my app?
- I have an upcoming cruise with Silversea. How do I book my private chauffeur with Blacklane?
- I have an upcoming flight with Emirates. How do I book my Chauffeur-drive service with Blacklane?
- How can I contact my chauffeur?
- Why won't the system accept my phone number?
- Step-by-step guide to booking a ride - Private users
- Do I need to account for different time zones when choosing my pickup time?
- Why won't the system accept my flight number?
- I'm trying to book, but it won't accept my address?
- How do I see a ride that was booked for me?
- What's new with the Blacklane booking portal?
- How do I contact your Care team?
- What color are the vehicles?
- Where can I find rebates or discounts?
- Which languages do the chauffeurs speak?
- Can I bring food and drinks into the car?
- What if my by-the-hour ride ends outside of the city it started in?
- Do the vehicles have Wi-Fi?
- Can you smoke in the vehicle?
- How do I find out the luggage capacity of the vehicles?
- What if I have more luggage than the baggage allowance for my booking?
- How do I request a service that includes transporting an animal / pet?
- Can unaccompanied minors travel with Blacklane?
- Can I earn reward or frequent flyer points when traveling with Blacklane?
- When will I receive the chauffeur’s contact information?
- Do you provide car seats in pre-booked rides?
- Why should I enter my flight number?
- Can I book a chauffeur to transport my luggage?
- How early should I arrive at the airport?
- Can I book a ride that crosses an international border?
- Where will the chauffeur meet me?
- Are there any changes to my booking or the Blacklane service as a result of the Uber acquisition news?