When will I receive the chauffeur’s contact information?

Your chauffeur’s details are sent as soon as a chauffeur is assigned. This is often about one hour before pickup, but timing can vary. You’ll receive the chauffeur’s name, phone number, and vehicle details, including the make, model, and license plate.

If a chauffeur appears in the app before the contact details are sent, the assignment may still change before pickup.

Chauffeur contact details are typically sent by email and SMS and appear in the Blacklane app. You may also receive a link to the Message Center, where you can message your chauffeur without sharing your personal phone number.

In some locations, Blacklane uses phone masking. This assigns a temporary number so you and your chauffeur can call or text without sharing your personal phone numbers. Phone masking is active from 60 minutes before pickup until you board the vehicle. After that, calls to the masked number are directed to Blacklane Customer Care.

Phone masking supports calls and texts, but not other messaging services such as WhatsApp. To reach your chauffeur by phone, call from the number associated with your booking.

If someone else booked the ride, the guest receives notifications using the contact details entered by the booker.

The notification timing is generally:

For reliable updates, the booker should enter the guest’s email address and mobile number during the booking process.

Keywords: contact, call, driver, message