Your booking includes a set amount of waiting time based on your pickup location. Extra wait time may be available on request. Waiting starts at your scheduled pickup.
Wait time at a street address
For a standard pickup (i.e. from a hotel or home address), your chauffeur will wait for 30 minutes before leaving the pickup point. The first 15 minutes are complimentary, and you’ll only be charged for the remaining 15 minutes. If you know ahead of time that you may be delayed, reach out to us via chat and we’ll find a workaround for you.
Wait time at the airport
We know that airport transfers can be extra stressful so we’ll always give you an hour of complimentary wait time before the chauffeur will need to move on. Meaning flight delays won’t set your whole journey back.
By adding your flight or train number when booking, your chauffeur will be able to track your arrival time and accommodate any delays or early arrivals (where possible). If there’s a very long delay and your chauffeur is unable to wait, we’ll contact you to work out an alternative solution.
Wait time at a stop
Your free wait time applies at pickup only. Any stops along the way are charged per minute, with rates varying by city. You can find out more about requesting a stop here.
Wait time with by-the-hour rides
Hourly rides book your chauffeur for a set time, so no wait time is included. Your ride starts at your chosen pickup time. If you think you’ll need extra time, just ask your chauffeur if they’re available to extend the booking. Additional time is billed in 30-minute increments at the same rate as your booking.