Did you know that the fastest and easiest way to place, edit, or cancel your booking is in our easy to use website or smartphone app?  This enables you to be sure all the details are confirmed right away for the best available price.  Keep in mind, we automatically track your flight arrivals and adjust your pickup time to ensure your chauffeur is waiting for you when you arrive.  

You can edit / change the service class, date, time, pickup and dropoff locations, and additional information. You can make changes to your booking up until 60 minutes before the pickup time for one-way rides, and up until 24 hours before a by-the-hour booking or for rides over 200 km. Spontaneous changes in destination or additional stops may incur additional charges for one-way transfers, as may exceeding the distance included with a by-the-hour booking. By-the-hour bookings come with 20km included per hour. For example, a two-hour booking comes with 40km included, a three-hour booking comes with 60km, and so on.

Via the website

  • Click on “Rides” at the top of the page.

  • Select the ride that you would like to make changes to. You will then see a page with the details of your ride.

  • Click “Change” in the corresponding section you want to make amendments to.

In the app

  • Select your next upcoming ride from the home screen or go to the “Rides” section to choose from any of your upcoming rides. 

  • Once you’ve selected a ride, you will see the ride details. Click on “Change” for iOS, or the pen symbol for Android in the corresponding section you want to make amendments to.

Please note that, starting July 1st 2022, any requests for Blacklane to place or edit a booking via phone, chat or email might result in an additional service fee being applied.

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