The quickest and easiest way to edit or cancel your booking is through our website or app. You can instantly confirm changes at the best available price, whether you’re updating the pick-up time or address, or adjusting the guest’s phone number.
Before editing your ride
Please keep in mind:
If you’ve arranged an airport transfer, we’ll track your flight arrival time and adjust your pickup time so that your chauffeur is waiting for you on arrival. This means you can relax and take your time knowing that we’re informed and waiting for you. You won't necessarily see a change of pickup time on your end, but don’t worry, your chauffeur will be automatically notified of any changes.
If you have a complimentary ride with Emirates or Silversea, please note:
Emirates: To change your ride you need to contact the airline first through this link. Blacklane will then receive a notification and action the change.
Silversea: If you wish to make any changes to your ride, first cancel it and then rebook using the link you received in Silversea email communication. More details here.
How to edit via the website
Sign in, click on your profile and select “Rides”.
Select the ride that you would like to change and click "Edit journey". (If the button is not visible it is because the ride is no longer editable. Please check our booking change policy at the end of this article.)
Click the pen icon in the corresponding section you want to make changes to.
After you make your changes, Click “Save” to apply the changes, or “Cancel” to discard the changes.
Edits in the app
On the home screen, tap on the ride you want to change. Alternatively, tap “Rides” in the bottom menu and tap the upcoming ride you want to change.
Select the ride you would like to edit to open the ride details page
On Android: Tap the pen icon in the corresponding section you want to make changes to.
On iOS: Tap the “Change” button in the corresponding section.
Booking change policy
When can changes be made?
up to 60 minutes before the pickup time
What changes can be made?
service class
ride date and time
pickup and dropoff locations
flight number
additional information in the "Notes to the chauffeur" field
pickup sign
Click here if you wish to make a stop along the way during a one way transfer.
By-the-hour bookings come with 40km included per hour. For example, a two-hour
booking comes with 80km included, a three-hour booking comes with 120km, and so on.
Spontaneous changes in destination or additional stops may incur additional charges for one-way transfers, as may exceeding the distance included with a by-the-hour booking.
Bookings Made by Someone Else
If someone else booked your ride, the original booker remains responsible for managing the booking. This may be a colleague, company booker, travel agency, or another person booking on your behalf.
As the guest, you can claim the booking through the personal link in the email sent to you. Claimed bookings have limited editing access. If you need to change or cancel the booking, or verify the price or payment method, contact the original booker or agency.
If you cannot access the booking or need help with a change, contact Blacklane Care. Depending on how the ride was booked, Care may need to work with the original booker or account holder.
Editing a booking after a guest has claimed it
Once a guest has claimed or saved a booking to their Blacklane account, the booking can no longer be edited. To avoid this, double-check the passenger and booking details before sharing the booking link with your guest.
Changing the Payment Method
You can change the payment method for an upcoming ride if the booking is still editable:
Open Rides and select the booking.
Choose Edit booking on the website or open the payment section in the app.
Select the new payment method and save the change.
If the edit option is unavailable, the booking may no longer be within the editing window. If the payment method has been deleted or cannot be updated, you may need to cancel and rebook with the correct payment method.
What happens to your payment when you edit a booking
Depending on the change, Blacklane may need to authorize your payment method again before the edit can be confirmed. This generally happens if the updated price is higher or you change the payment method.
Not every edit requires a new pre-authorization. Changes that do not affect the price or payment method normally save without an additional payment step. If the updated price is lower and you keep the same payment method, an additional authorization is not normally required.
A pre-authorization is a temporary hold, not a completed charge. If your bank statement shows more than one pending amount after an edit, one may be an earlier pre-authorization that your bank has not yet removed. The time needed to update your statement depends on your bank or card issuer.
Contact your bank if you are unsure whether an amount is pending or has been completed as a charge. If two transactions for the same booking have both been completed as charges, contact Blacklane Care.
Changing a booking with a promotion applied
Bookings with a promo code or voucher can generally be edited through the normal booking-management flow. However, you may not be able to change or remove an applied promotion while editing.
If the edit cannot be completed, or you need to remove the promotion, you may need to cancel and rebook. Before cancelling, check the cancellation terms and the promotion’s validity and usage conditions. If you are unsure whether it can be reused, contact Blacklane Care before cancelling.