Ride Logistics and Pickup: Your Complete Guide

When you add a flight number to your booking, Blacklane automatically monitors your flight in real time and adjusts your pickup time based on your actual landing, including delays and early arrivals. No manual changes are needed, and flight-related pickup-time adjustments do not change the fare.

Blacklane tracks arrivals only, not departures. If you need to change your pickup time for any other reason, submit the request at least 60 minutes before your scheduled pickup.

Blacklane uses its own flight data source. If you notice a difference between Blacklane’s information and a third-party flight tracker, this is normal because different sources update at different intervals.

After landing, your chauffeur will wait up to 60 minutes for an airport pickup. Chauffeur details are sent to you 60–90 minutes before your scheduled pickup time. If a chauffeur has not been assigned yet, your ride is still confirmed—chauffeurs may be assigned or reassigned short-notice due to scheduling changes.

Meeting points can vary by location and may change. Always follow the pickup address and meeting instructions in your booking confirmation, which contain the latest details for your ride.

At most airports, your chauffeur will meet you at the exit after baggage claim with a personalized pickup sign. Some airports require chauffeurs to wait at a specific location due to local regulations; if so, those instructions will appear in your booking confirmation.

Cruise port addresses can differ from standard map listings. Use the nearest well-known landmark as your address, then add the specific drop-off or meeting point in the Notes to the chauffeur field.

Open the Blacklane app, go to Journeys, and select your current booking to view a live map and track your chauffeur while they are on the way to you.

Once a chauffeur is assigned, you can contact them directly through the Blacklane app or your confirmation email.