Managing bookings
Find your answer regarding changing and cancelling your Blacklane ride.
15 articles
Can I track my chauffeur´s location?
Why haven't I received my confirmation email?
What is the cancellation policy and how can I cancel my ride?
How can I make changes to my booking?
Why can't I make changes to my ride? What should I do?
How do I add a stop to my one-way transfer booking?
What do I do if I booked a ride with the wrong pickup or dropoff location?
What should I do if I forgot to add my flight number?
What should I do if I forgot to add a voucher/promo code?
How do I add an itinerary to my by-the-hour booking?
Can I change my booking from one-way to by-the-hour?