If you have left something behind in a Blacklane vehicle, please follow these steps.
If you wish to report a lost item or damages, please create a ticket as soon as possible via our live chat feature. To create a lost item or damage ticket:
Via Chat:
Mention "I want to report a lost item"
or mention "I want to report damages"
At which point, you will be prompted to fill out our ticket form.
To allow us to conduct a timely investigation, all claims must be made within 7 days of the booking taking place. All final outcomes are determined based on applicable exclusions, our terms and conditions, and coverage limits.