We get it – plans change quickly. But fortunately, we’ve got you covered. Guests are able to cancel their ride free of charge up until 1 hour before the scheduled pickup time. To cancel a ride please follow these steps: Related ArticlesHow far in advance can I book a ride?How can I make changes to my booking?Step-by-step guide to booking a ride - Private usersWhat is the cancellation policy for Chauffeur-hailing rides?Why can't I make changes to my ride? What should I do?