We get it – plans change quickly. But fortunately, we’ve got you covered. Guests are able to cancel their ride free of charge up until 1 hour before the scheduled pickup time.
To cancel a ride please follow these steps:
How to cancel a booking in the app
Open the Blacklane app and go to Rides.
Select the ride you want to cancel.
Choose the cancellation option and follow the prompts to confirm.
You will receive a cancellation confirmation by email shortly afterward.
What happens to your payment after cancellation?
If your card shows a pending pre-authorization, it will be reversed after an eligible cancellation. Your bank or card provider controls when the pending amount disappears from your account, so it may remain visible for several business days.
If a payment has already been collected and a refund is due, the applicable amount will be returned to the original payment method. Processing times vary depending on the bank or payment provider.
If the amount remains visible longer than expected, first ask your bank or card provider whether it is a pending authorization or a completed charge. If they confirm that further action is required from Blacklane, contact Blacklane Care with your booking reference and the transaction details.
What happens to your voucher or promo code if you cancel?
If you used a voucher or promo code for your booking, it may become available again after the ride is cancelled, provided it has not expired and its campaign conditions allow it to be reused.
Before making a new booking, check the Promotions section of your Blacklane account to confirm that the promotion is available. Its original validity period and other restrictions—such as eligible accounts, regions, or ride types—will still apply.
If the promotion does not reappear, or you believe it is incorrectly shown as expired or already used, contact Blacklane Care with your booking reference and promo code so its status can be checked.