The fastest and easiest way to place, edit, or cancel your bookings at anytime is with our website or smartphone app.
When can changes be made?
changes can be made until up to 60 minutes before the pickup time.
Keep in mind, we automatically track your flight arrivals and adjust your pickup time to ensure your chauffeur is waiting for you when you arrive, so there is no need to change you pickup time in response to a flight delay.
Changes in pickup time, location or destination might be subject to price change.
When can cancellations be made?
cancellation is free of charge up until 60 minutes before the pickup time. If there is one hour or less left before the pickup time, the total price must be paid.
A cancellation can only be done by using the cancel feature in our apps or website. It is not possible to cancel by phone or email.