If someone else booked a ride on your behalf, you can claim it and add it to your account using the steps below.
Claiming your ride
The person who booked the ride should have added your name, email address & phone number during the booking process. Once the booking has been placed, you will receive an email which contains a custom link to claim your ride.
If you haven't yet create a Blacklane account you will be prompted to do so at the link provided.
If you already have a Blacklane account, you will be asked to log-in first if necessary, after which you will be given the option to save the booking to your account.
Once you've claimed a ride, it will show up under your "Rides" tab on the website or app, with a tag that says "booked for you".
As the guest, you will receive SMS notifications as your ride approaches. We also recommend downloading the Blacklane app to gain access to helpful app-exclusive features, such as:
Your chauffeur's contact details & vehicle information
Live location-tracking
In-app chat with your chauffeur