There are two possible reasons for this:
Blacklane may not currently be offering chauffeur hailing in your city. Please check the list here to see which cities you can book chauffeur hailing in.
If we do offer chauffeur hailing in your city but there are no available cars near you, it may be that you are outside the service area or our chauffeurs are busy with other guests. The availability of our chauffeurs is dynamic and they are always moving around the city, so we encourage you to try again later or pre-book a ride.