The quickest and easiest way to edit or cancel your booking is through our website or app. You can instantly confirm changes at the best available price, whether you’re updating the pick-up time or address, or adjusting the guest’s phone number.
Before editing your ride
Please keep in mind:
If you’ve arranged an airport transfer, we’ll track your flight arrival time and adjust your pickup time so that your chauffeur is waiting for you on arrival. This means you can relax and take your time knowing that we’re informed and waiting for you. You won't necessarily see a change of pickup time on your end, but don’t worry, your chauffeur will be automatically notified of any changes.
If you have a complimentary ride with Emirates or Silversea, please note:
Emirates: To change your ride you need to contact the airline first through this link. Blacklane will then receive a notification and action the change.
Silversea: If you wish to make any changes to your ride, first cancel it and then rebook using the link you received in Silversea email communication. More details here.
How to edit via the website
Sign in, click on your profile and select “Rides”.
Select the ride that you would like to change and click "Edit booking". (If the button is not visible it is because the ride is no longer editable. Please check our booking change policy at the end of this article.)
Click the pen icon in the corresponding section you want to make changes to.
After you make your changes, Click “Save” to apply the changes, or “Cancel” to discard the changes.
Edits in the app
On the home screen, tap on the ride you want to change. Alternatively, tap “Rides” in the bottom menu and tap the upcoming ride you want to change.
Select the ride you would like to edit to open the ride details page
On Android: Tap the pen icon in the corresponding section you want to make changes to.
On iOS: Tap the “Change” button in the corresponding section.
Booking change policy
When can changes be made?
up to 60 minutes before the pickup time
What changes can be made?
service class
ride date and time
pickup and dropoff locations
flight number
additional information in the "Notes to the chauffeur" field
pickup sign
Click here if you wish to make a stop along the way during a one way transfer.
By-the-hour bookings come with 40km included per hour. For example, a two-hour
booking comes with 80km included, a three-hour booking comes with 120km, and so on.
Spontaneous changes in destination or additional stops may incur additional charges for one-way transfers, as may exceeding the distance included with a by-the-hour booking.