Please check the full payment description. For commission payouts it will always include our company name, the invoice time period, and the invoice number, e.g. “BLACKLANE 01/19 COM123456789”. This description may be cut short on your statement depending on your bank. In this case please contact your bank to receive the full description before contacting Blacklane.

If you see multiple payments with the same information, please contact our Customer Care Team.

How do I contact your Customer Care team?

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