FAQ
21 articles
- How do I contact your Care team?
- What color are the vehicles?
- Where can I find rebates or discounts?
- Which languages do the chauffeurs speak?
- Can I bring food and drinks into the car?
- What if my by-the-hour ride ends outside of the city it started in?
- Do the vehicles have Wi-Fi?
- Can you smoke in the vehicle?
- How do I find out the luggage capacity of the vehicles?
- What if I have more luggage than the baggage allowance for my booking?
- How do I request a service that includes transporting an animal / pet?
- Can unaccompanied minors travel with Blacklane?
- Can I earn reward or frequent flyer points when traveling with Blacklane?
- When will I receive the chauffeur’s contact information?
- Do you provide car seats in pre-booked rides?
- Why should I enter my flight number?
- Can I book a chauffeur to transport my luggage?
- How early should I arrive at the airport?
- Can I book a ride that crosses an international border?
- Where will the chauffeur meet me?
- Are there any changes to my booking or the Blacklane service as a result of the Uber acquisition news?