23 articles
How can I book a ride?
When do I receive my booking confirmation?
Which channels can I use to book, change, and cancel a ride?
How do I add a Promotion code?
Where will the chauffeur meet me at airports?
How many kilometers/miles are included in an hourly booking?
What can I request in the “Special requests”/”Notes for the chauffeur” field?
What is the reference code for?
How does Blacklane accommodate guests who require special assistance?
What if I have an assistive device?
How should I choose the pickup time at airports?
Do I need to specify the arrival terminal for airport pickups?
Someone booked a ride for me. How do I add it to my app?
Where will the chauffeur meet me at train stations?
I have an upcoming cruise with Silversea. How do I book my private chauffeur with Blacklane?
I have an upcoming flight with Emirates. How do I book my Chauffeur-drive service with Blacklane?
How can I contact my chauffeur?
Why won't the system accept my phone number?
Step-by-step guide to booking a ride - Private users
Step-by-step guide to booking a ride - Business users
Do I need to account for different time zones when choosing my pickup time?
Why won't the system accept my flight number?
When I enter an address, why does it say it can't be found?