Booking your Blacklane
24 articles
How can I book a ride?
When do I receive my booking confirmation?
Which channels can I use to book, change, and cancel a ride?
How do I add a promo code?
Where will the chauffeur meet me at airports?
How many kilometers/miles are included in an hourly booking?
What can I request in the “Special requests”/”Notes for the chauffeur” field?
What is the reference code for?
How does Blacklane accommodate guests who require special assistance?
What if I have an assistive device?
How should I choose the pickup time at airports?
Do I need to specify the arrival terminal for airport pickups?
Someone booked a ride for me. How do I add it to my app?
Where will the chauffeur meet me at train stations?
I have an upcoming cruise with Silversea. How do I book my private chauffeur with Blacklane?
I have an upcoming flight with Emirates. How do I book my Chauffeur-drive service with Blacklane?
How can I contact my chauffeur?
Why won't the system accept my phone number?
Step-by-step guide to booking a ride - Private users
Step-by-step guide to booking a ride - Business users
Do I need to account for different time zones when choosing my pickup time?
Why won't the system accept my flight number?
I'm trying to book, but it won't accept my address?
How do I see a ride that was booked for me?