Getting started

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35 articles in this collection
Written by Chris King and Marlys Klossner

What cities does Blacklane operate in?

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Written by Chris King
Updated over a week ago

What vehicles does Blacklane use?

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Written by Chris King
Updated over a week ago

Which channels can I use to book, change, and cancel a ride?

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Written by Chris King
Updated this week

How far in advance can I book a ride?

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Written by Chris King
Updated over a week ago

How can I book a ride?

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Written by Chris King
Updated over a week ago

When do I receive my booking confirmation?

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Written by Chris King
Updated over a week ago

How long will the chauffeur wait for me?

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Written by Chris King
Updated this week

How many kilometers/miles are included in an hourly booking?

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Written by Chris King
Updated over a week ago

How do I add a voucher?

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Written by Chris King
Updated over a week ago

What can I request in the “Special requests”/”Notes for the chauffeur” field?

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Written by Chris King
Updated this week

Can unaccompanied minors travel with Blacklane?

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Written by Marlys Klossner
Updated over a week ago

Can I earn reward or frequent flyer points when traveling with Blacklane?

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Written by Chris King
Updated over a week ago

Do you offer an event / VIP service?

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Written by Chris King
Updated over a week ago

Which rewards programs does Blacklane work with?

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Written by Chris King
Updated over a week ago

What is the reference code for?

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Written by Chris King
Updated over a week ago

How does Blacklane accommodate travelers with special needs?

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Written by Chris King
Updated over a week ago

What if I have an assistive device?

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Written by Chris King
Updated over a week ago

What color are the vehicles?

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Written by Chris King
Updated over a week ago

What happens if I want to book a Business Van/SUV but there will be more than five passengers?

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Written by Chris King
Updated this week

What is Blacklane’s Green Class?

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Written by Chris King
Updated over a week ago

How should I choose the pickup time at airports?

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Written by Chris King
Updated over a week ago

Do I need to specify the arrival terminal for airport pickups?

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Written by Chris King
Updated over a week ago

Where will the chauffeur meet me at train stations?

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Written by Chris King
Updated over a week ago

Where will the chauffeur meet me at airports?

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Written by Chris King
Updated over a week ago

Why should I enter my flight number?

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Written by Chris King
Updated over a week ago

What if my flight or train is delayed?

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Written by Chris King
Updated over a week ago

Do the vehicles have Wi-Fi?

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Written by Chris King
Updated over a week ago

What kind of training do Blacklane chauffeurs undergo?

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Written by Chris King
Updated over a week ago

Which languages do the chauffeurs speak?

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Written by Chris King
Updated over a week ago

How can I contact my chauffeur?

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Written by Chris King
Updated over a week ago

When will I receive the chauffeur’s contact information?

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Written by Chris King
Updated over a week ago

How do I contact your Customer Care team?

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Written by Chris King
Updated over a week ago

Step-by-step guide to booking a ride - Private users

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Written by Chris King
Updated this week

Step-by-step guide to booking a ride - Business users

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Written by Chris King
Updated this week

To whom can I send my RFP request?

My organisation will run a ground transportation RFP/ RFI / RFQ / RFT / tender. Whom can I approach?
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Written by Chris King
Updated over a week ago